Privacy policy

Effective Date: 03/19/2024

Welcome to MaxFlow. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with our website, products, and services available at maxflowtape.com

This Policy applies to users and customers located in the United States

1. Information We Collect

When you use our website or services, we collect the following types of information:

a. Personal Information

Collected when you place an order or create an account:

  • Full name

  • Shipping & billing address

  • Email address

  • Phone number

  • Payment method (processed securely via third-party platforms)

b. Automatically Collected Data

Collected through cookies, analytics tools, or server logs:

  • IP address

  • Browser and device type

  • Operating system

  • Pages visited and time spent

  • Geographic location (U.S. state only, if enabled)

c. User-Submitted Content

Collected when you engage with us:

  • Product reviews and testimonials

  • Customer support inquiries

  • Survey responses or feedback

2. How We Use Your Information

Your data is used to operate and improve our U.S.-based business:

  • Process Transactions: Fulfill orders, process payments, and send confirmations

  • Customer Support: Handle returns, refunds, or inquiries

  • Marketing: Send U.S.-based promotional emails, SMS messages, and product updates (opt-out always available)

  • Site Optimization: Improve navigation, speed, and customer experience

  • Fraud Prevention: Detect suspicious activity and comply with U.S. legal requirements

3. SMS & Email Marketing

By submitting your email or mobile number, you consent to receive U.S.-based communications from MaxFlow USA:

  • Promotional offers

  • Order updates

  • Product launches

To unsubscribe:

  • Click the “unsubscribe” link in any email

  • Reply “STOP” to any SMS

Message and data rates may apply. No purchase required to subscribe.

4. Data Security

We take data protection seriously and follow best-in-class U.S. security standards:

  • SSL encryption across our entire website

  • Secure payment processing via Shopify, Airwallex, and Stripe

  • Restricted internal access to sensitive data

  • Real-time threat monitoring

While we follow strict protocols, no system is 100% immune to cyber threats.

5. Sharing Your Information

We never sell your personal data. We share it only with:

  • Shipping partners (e.g., USPS, FedEx, UPS)

  • Payment processors (e.g., Shopify Payments, Airwallex, Stripe)

  • Marketing & CRM tools (email and SMS providers within the U.S.)

  • Analytics providers (e.g., Google Analytics)

All third parties are required to maintain the confidentiality and security of your data.

6. Cookies & Tracking Technologies

We use cookies to:

  • Maintain your shopping cart

  • Analyze U.S. visitor behavior

  • Improve site performance

  • Provide relevant U.S.-based ads and offers

You can control cookie settings in your browser or opt out of ad tracking via YourAdChoices.

7. Your Privacy Rights (United States)

Depending on your state (e.g., California, Virginia), you may have rights to:

  • Access the personal data we hold

  • Request corrections or deletions

  • Opt out of the sale of personal information (Note: we don’t sell any data)

  • Limit use of sensitive data

  • File complaints with your state Attorney General

To exercise these rights, email us at support@maxflowtape.com with the subject “Privacy Request.”

8. Children's Privacy

We do not knowingly collect or solicit personal information from children or users under 18. If you are a parent or guardian and believe your child has provided data, contact us at support@maxflowtape.com.

9. U.S. Data Hosting

All personal data is securely stored and processed in the United States. If you access this site from outside the U.S., you do so at your own risk, and your information will be governed by U.S. privacy laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect legal changes or improvements in how we handle your information. When we do, we’ll revise the “Last Updated” date above.

We encourage you to review this policy periodically to stay informed.

11. Contact Us

MaxFlow Customer Support
Email: support@maxflowtape.com
Phone: +1 (702) 758-8507
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM EST