Shipping policy
Effective Date: 19/03/2025
Welcome to MaxFlow! This Shipping Policy outlines the terms and conditions governing the shipping of our nasal strips to our valued customers worldwide. By making a purchase on our website, you ("Customer") agree to comply with and be bound by the terms set forth in this Policy.
1. Currency and Pricing
All prices and shipping charges are denominated in United States Dollars (USD) and include applicable taxes. For convenience, prices may be displayed in local currencies using an automatic converter, but checkout and billing will be processed in USD.
2. Shipping Coverage
MaxFlow currently ships in the following countries:
- United States
- Canada
If your country is not listed, we currently do not offer shipping to that location.
3. Shipping Charges
3.1 Orders of 3 Packs or More
- Free Standard Shipping
- Optional Priority Shipping upgrade: $5.99
3.2 Orders of 1–2 Packs
- Standard Shipping: $6.99
- Priority Shipping: $9.99
4. Delivery Time Frames
4.1 Estimates
Estimated delivery times range from 3 to 9 business days, depending on the destination and selected shipping method. All orders are processed within 1–2 business days of purchase.
4.2 Delays
Delivery times may be affected by external factors beyond our control, including customs inspections, adverse weather conditions, public holidays, or courier disruptions. We are not liable for such delays.
5. Signature and Delivery
5.1 Signature Requirements
No signature is required upon delivery. Packages will be left at the shipping address provided during checkout unless local courier regulations require otherwise.
5.2 Customer Responsibility
Customers are responsible for providing accurate and complete shipping information and ensuring a secure location for delivery. MaxFlow is not responsible for lost or delayed shipments due to incorrect address details.
6. Shipping Confirmation and Tracking
6.1 Confirmation Email
Customers will receive a shipping confirmation email containing tracking information once the order has been shipped.
6.2 Tracking
All shipping methods include tracking. You can monitor the progress of your order using the tracking number provided in your email.
7. Order Processing Time
Orders are processed within 1 to 2 business days, excluding weekends and holidays. Orders placed after business hours or during weekends will be processed the next working day.
8. Returns & Refunds
For information on returns and refunds, please refer to our separate Returns & Refunds Policy. If your product arrives damaged or if you are dissatisfied with your purchase, we are committed to helping you resolve the issue.
9. Liability and Insurance
We are not liable for packages that are lost, delayed, or damaged during transit. If your shipment arrives damaged, please notify us promptly at support@maxflowtape.com. In most cases, we will offer a refund or replacement. For lost shipments, we rely on carrier tracking data to determine eligibility for support or reimbursement.
10. Contact Information
If you have any questions or concerns related to shipping, please contact our customer support team:
Email: support@maxflowtape.com
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM EST
11. Changes to This Policy
We reserve the right to modify this Shipping Policy at any time. Updates and clarifications will take effect immediately upon their publication on our website.
12. Governing Law
This Shipping Policy is governed by the laws of the United States, under the jurisdiction of the State of Delaware
By using our website and placing an order, you agree to the terms outlined in this Shipping Policy.
Thank you for choosing MaxFlow.